Contact information

1. How to Contact Us

You can reach our customer care team through the following channels:

Email: hello@be-clinical.com
(Available Monday to Friday, 11:00 AM – 5:00 PM IST)
Please include your order number and relevant details for quicker resolution.
Phone: +91 7042199965
(Available Monday to Friday, 11:00 AM – 5:00 PM IST)
Our support team is happy to assist you with any product or order-related queries.
Postal Address:
Earthy Biome Private Limited
14, Navjeevan Vihar, Geetanjali Enclave,
Malviya Nagar, New Delhi - 110017, India
CIN: U47720DL2024PTC432093
Instagram DMs: @be.clinical
While we welcome messages on social media, for formal concerns (especially relating to orders, returns, or refunds), we recommend email as the primary channel.

2. Response Time

We aim to respond to all queries within 24–48 business hours. During promotional periods or national holidays, response times may be slightly longer, but we will always strive to resolve your concern as quickly as possible.

3. Product or Order Issues

If you're writing to us about an issue with a product or delivery, please include:

Your full name
Order number
Photos (in case of damaged or incorrect products)
A brief description of the issue

This will help us investigate and resolve the issue faster.

4. Escalation Policy

If your issue has not been resolved within 5 working days, you may escalate the matter by emailing: hello@be-clinical.com with the subject line "Complaint – Escalation Required" or call on +917042199965. Our Grievance Officer, Siya Chauhan, will provide a resolution.

5. Feedback and Suggestions

We love hearing from you! Whether it’s a new product idea, an experience worth sharing, or something we can do better — your feedback helps us grow. Drop us a line at hello@be-clinical.com with the subject: “Feedback”.

At Be Clinical, we treat aging not as a flaw to hide, but as a biological process we address with precision and innovation. This philosophy shapes everything we create.
Formulations Built on Clinical Evidence
Every product we develop undergoes rigorous clinical trials registered with the Clinical Trial Registry of India. Our formulations aren't based on trends or marketing claims—they're powered by evidence. When we say PlumpX delivers visible plumping in as little as 15 minutes, or that FirmX targets expression lines at a deeper level, these aren't aspirations. They're measured outcomes from controlled studies using 3D imaging, firmness tools, and clinical evaluation.
We work with advanced peptide science, multi-molecular hyaluronic acid technology, and targeted actives that have demonstrated real efficacy. Our Revive 10 Eye Cream combines Pullulan for instant tightening with Haloxyl and Acetyl Hexapeptide-8 for long-term rejuvenation. These ingredients were chosen because clinical research shows they work—not because they sound impressive.
Designed for Compatibility
Your skin doesn't care about marketing demographics. That's why our products are gender-neutral and formulated to work across all skin types, including sensitive and acne-prone skin. We've removed the unnecessary—fragrance, harsh irritants, allergens—and focused on what matters: ingredients that deliver results without compromising skin health.
Whether you're dealing with volume loss, expression lines, dark circles, or hormonal changes affecting your skin, our formulations are designed to address these concerns without overwhelming your routine or irritating your skin.
Honest About What We Deliver
We don't make promises we can't keep. When a customer with hypersensitive skin says, "Nothing suits me well, this product being gentle and effective is a 10/10 for me," that reflects our commitment to creating products that work for real people with real skin concerns.
Our clinical studies show specific, measurable improvements: PlumpX demonstrating volumizing benefits within 4-6 weeks, FirmX reducing wrinkle depth with consistent use, and Blemish Balance helping rebalance skin going through hormonal shifts. These are outcomes we can stand behind.
Thoughtfully Engineered Products
Take PlumpX, for example. Unlike standard hyaluronic acid serums that sit on the surface, we've engineered a formula with smaller molecular weight HA combined with Hydroxypropyl Tetrahydropyrantriol that penetrates deeper. We've added a post-biotic ferment that stimulates your skin's own hyaluronic acid synthesis. It's designed to work both instantly and cumulatively—delivering immediate plumpness while building lasting volume from within.
This level of formulation precision extends across our entire range, from our neck cream with retinol and Glaucine Complex targeting the delicate décolleté area, to our menopausal-specific Blemish Balance with its carefully calibrated blend of salicylic acid, LHA, and glycolic acid.
Integrated Into Your Life
We understand that effective skincare shouldn't require a 10-step routine or constant second-guessing. Our products are designed to work together seamlessly and layer well with other actives you might already be using. They're suitable for twice-daily use, complement in-clinic procedures, and can be integrated into existing routines without disruption.
The goal isn't to overhaul your entire approach—it's to provide targeted solutions that fit naturally into how you care for your skin.
A Foundation You Can Trust
With over 580 verified reviews, our customers consistently mention the same things: gentleness, effectiveness, and visible results. They appreciate that our products do what we say they will, without irritation or empty promises.
We've built BE Clinical on a foundation of clinical rigor, transparent formulation, and genuine care for skin health. Because when you're addressing aging, volume loss, or skin concerns that affect your confidence, you deserve more than marketing. You deserve precision.
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- BE Clinical is a science-driven skincare brand that focuses on clinically proven formulations with medical-grade actives. Unlike brands that rely on marketing hype, we use evidence-based ingredients like advanced peptides, niacinamide, and hyaluronic acid in effective concentrations. Our products are gender-neutral, suitable for all skin types, and designed to deliver measurable results without complicated routines.
- Yes, absolutely. All our products are formulated to be hypoallergenic and fragrance-free, making them ideal for sensitive skin. Our face serums, eye creams, and neck creams are dermatologically tested and gentle enough for even the most reactive skin. Customers with sensitive skin particularly love our PlumpX Serum and Revive 10 Eye Cream for their soothing, non-irritating formulations.
- Definitely! Our products are gender-neutral and work equally well for men and women. Skin concerns like wrinkles, dark circles, pigmentation, and loss of firmness affect everyone regardless of gender. Our face serum for men, anti-aging serums, and eye creams are formulated based on skin biology, not marketing demographics.
- Results vary by product and concern. Our Revive 10 Eye Cream delivers instant tightening effects within 5-10 minutes, while long-term improvements in dark circles and fine lines appear within 2-4 weeks. For anti-wrinkle serums like FirmX, visible reduction in fine lines typically shows within 4-6 weeks of consistent use. Pigmentation and dark spots (treated with our blemish serums) may take 6-8 weeks for noticeable fading.
- Yes! Our products are designed to work synergistically. A typical routine would be: cleanse, apply serum (PlumpX or FirmX), follow with eye cream (Revive 10), then moisturizer. For neck care, apply our Neck Firming Cream separately. You can layer our serums if addressing multiple concerns, but we recommend starting with one serum and adding others gradually.
- Our FirmX Anti Wrinkle Serum is specifically formulated for wrinkles and fine lines. It contains Argireline (Acetyl Hexapeptide-8), often called "topical Botox," along with 10% Niacinamide to improve skin texture and firmness. For eye area wrinkles, pair it with Revive 10 Eye Cream which targets crow's feet and expression lines with specialized peptides.
- Revive 10 Instant Tightening Brightening Peptide Cream is our best eye cream for dark circles. It features Haloxyl to reduce hemoglobin breakdown (a major cause of dark circles) and Pullulan for instant tightening of under-eye bags. With consistent use, customers report significant improvement in both dark circles and puffiness within 3-4 weeks.
- Yes! Our serums containing Dioic Acid are excellent for fading pigmentation, dark spots, and post-acne marks. PlumpX Serum helps with overall skin tone evening, while our specialized formulations target hyperpigmentation at the cellular level. For best results, use consistently and always apply SPF during the day.
- Our face serums are formulated to be non-comedogenic and suitable for oily skin. The PlumpX Serum with hyaluronic acid provides lightweight hydration without greasiness, while our blemish control formulations help manage breakouts. Niacinamide in our FirmX Serum also helps regulate sebum production, making it ideal for pimple-prone oily skin.
- Absolutely. Our Neck Firming Brightening Tightening Cream is specifically designed for the delicate neck and décolleté area. It contains retinol for collagen stimulation, Glaucine Complex for tightening, and targeted peptides to address sagging skin and neck wrinkles. The neck area requires specialized care, and this product delivers visible firming and smoothing results.
- Yes, all our products are fragrance-free and formulated to be hypoallergenic. We avoid common irritants and allergens, making our face serums, eye creams, and hand creams suitable for even the most sensitive skin types. We believe effective skincare doesn't need added fragrance.
- Peptides are short chains of amino acids that act as building blocks for proteins like collagen and elastin. In skincare, peptides signal your skin to produce more collagen, improving firmness and reducing wrinkles. We use clinically proven peptides like Argireline (for wrinkle reduction), Matrixyl (for collagen synthesis), and Haloxyl (for dark circles) in therapeutic concentrations.
- No. BE Clinical products are formulated without parabens, sulfates, phthalates, and other potentially harmful ingredients. We focus on science-backed actives that are both safe and effective. Our formulations prioritize skin health and use plant-derived ingredients alongside clinically proven synthetic actives.
- Store all products in a cool, dry place away from direct sunlight. Our serums and creams are stable at room temperature, but avoid extreme heat (like leaving them in a hot car). Once opened, use within 6-12 months for optimal efficacy. The Revive 10 Eye Cream and FirmX Serum are particularly potency-sensitive, so proper storage ensures you get maximum results.
- While most of our products are safe, we always recommend consulting your healthcare provider before using any skincare products during pregnancy or breastfeeding. Our Neck Firming Cream contains retinol, which is typically avoided during pregnancy. However, our PlumpX Serum and Revive 10 Eye Cream use pregnancy-safe ingredients. Your doctor can provide personalized guidance based on your specific situation.